Innovate to gain a sustainable competitive advantage.

INC can facilitate unprecedented access to the extensive Research, Development and Innovation resources located at Institute of Technology Carlow. INC is also developing a bespoke industry led education offering for the Insurance and Financial Services Sectors. More information can be found on our dedicated Trainging & Education page (link here)

Our Mission

Make the customer journey as simple and easy to navigate as possible and respond to changing buyer behaviours to win and retain business in online and offline channels, working with Design professionals to create attractive and intuitive User Interface & Experience (UI/UX).

Overhaul wasteful and inefficient processes: with Design Thinking the user can be placed at the centre of the process and pain points identified and mitigated.

Uncover deep insights from Customer, Underwriting and Claims Data by working with INC to improve Data: Collection, Storage, Collation, Analysis and Visualisation.

Leverage these insights to identify profitable segments and make portfolio management more effective.

Utilise Design Sprints by taking a day away in the purpose built creative white wall spaces on campus in Institute of technology to formulate strategy and identify and address issues in your business unit.


INC research and innovation projects for the (Re) Insurance sector in Ireland built around relevant research disciplines, and lead by PhD level professionals in:

  • Market identification, market development, product development and customer / renewal retention
  • Data Science
  • Design Thinking
  • Strategy Development
  • New Product / Scheme Development
  • Change Management / Integration
  • Responding to Covid 19 Challenges
  • Facilitated Focus Groups
  • Process Mapping / Improvement to look at new opportunities for cross-selling
  • Organisational Mapping (to identify efficiencies or deal with organisational change)
  • Improving the Insurance Customers Journey
  • Explore how to integrate and leverage the benefits of Design Thinking into your insurance operation
  • Software Development
  • Games Development
  • Internet of Things
  • Cyber Security

INC facilitates research projects ranging from multi-session workshops (in person and online), to day long Design Sprints to complex long term interdisciplinary projects e.g. Design + Analytics and Software Development. See the attached brochure for a brief overview of our offering Insurtech_flyer 2020_v2.1

Both the Design Strategy and Data analytics will be delivered by the Design+ Technology Gateway team based at IT Carlow. Want to work with us?
Did you know that you may be eligible for Enterprise Ireland funding? Contact Aidan Mahon today to find out moreā€¦


    Get in Touch

    If you have any queries that we can help you with please get in touch below.